FAQ

Product Questions

What types of Christmas products do you offer?

We specialize in a wide range of high-quality holiday decorations, including Christmas candleholders, ornaments, tree stands, tree toppers, trees, wreaths, garlands & swags, and indoor string lights. Each item is crafted to bring warmth and joy to your home, with features like pre-lit trees for easy setup and elegant designs that last for seasons to come.

Are your products durable and easy to use?

Absolutely! Our products are designed for quality and ease, featuring sturdy materials and user-friendly setups. For example, our pre-lit Christmas trees save you time, while our wreaths add a magical touch without the hassle. We focus on creating items that help you build unforgettable holiday memories with family and friends.

Delivery & Shipping

What are your shipping options and costs?

We offer two convenient shipping methods to ensure your decorations arrive safely and on time:

• Standard Shipping: Via DHL or FedEx, with a flat rate of $12.95. Delivery takes 10-15 days after shipment—perfect for a balance of speed and affordability.
• Free Shipping: Via EMS for orders over $50. Delivery takes 15-25 days after shipment, ideal for budget-conscious shoppers who plan ahead.

All orders are processed within 1-2 business days after payment confirmation.

Do you ship worldwide?

Yes, we ship globally to spread holiday cheer! However, due to logistical constraints, we currently exclude parts of Asia and certain remote areas. If you’re unsure about your location, please reach out to us for clarification.

How long does delivery take?

Delivery times vary by shipping method: Standard Shipping takes 10-15 days after shipment, while Free Shipping takes 15-25 days. Remember, orders are processed in 1-2 business days, so plan accordingly to ensure your decorations arrive before the holidays!

Payments & Accounts

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for a secure and hassle-free shopping experience. All transactions are protected, so you can shop with confidence.

Is my payment information safe?

Yes, we use secure encryption methods to protect your data. Your payment details are never stored on our servers, ensuring a safe checkout process.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases, making your next holiday shopping even easier.

Returns & Exchanges

What is your returns policy?

We want you to be completely satisfied! You can return items within 15 days of receipt, provided they are in original condition. For full details, visit our Returns page or email [email protected].

How do I initiate a return?

Contact our support team with your order details, and we’ll guide you through the process. Please include photos if there’s an issue with the product to help us resolve it quickly.

Are there any items that cannot be returned?

Yes, personalized or used items may not be eligible for return. Refer to our Returns page for specific exclusions to ensure a smooth experience.

General Inquiries

Where are you based, and how can I contact you?

We’re located at 2408 Franklee Lane, Philadelphia, US 19108, and we serve customers globally. For any questions, email us at [email protected]. We’re here to help make your holidays magical!

Why should I choose National Tree Company Sale Shop?

Since day one, we’ve combined local craftsmanship with global reach to deliver high-quality, festive decorations that create warm, glowing atmospheres. From reliable delivery to secure payments, we’re committed to your joy and convenience during the holiday season.